Last updated: September 2025

Privacy Policy

1. General Principles

PONIROS S.A. (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. We comply with the provisions of the EU General Data Protection Regulation (GDPR – Regulation 2016/679), as well as all applicable Greek legislation on data protection and privacy in electronic communications.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website poniros.com and related services.

2. What Data We Collect

We may collect and process the following categories of data:

  • Identity information: name, surname, billing and shipping address, VAT number (if applicable).

  • Contact information: email address, phone number.

  • Transaction information: order details, payment details (processed securely via third-party payment providers, we do not store credit card numbers).

  • Technical information: IP address, device/browser details, cookies.

  • Communication data: messages sent via contact forms, newsletter subscriptions, or customer service requests.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders.

  • To manage your account and purchases.

  • To respond to your inquiries and provide customer support.

  • To send you updates, newsletters, and promotional offers (only if you have provided consent).

  • To comply with legal obligations (e.g., invoicing, tax regulations).

  • To improve website performance, user experience, and security.

4. Data Sharing

We do not sell or rent your personal data. We may share your information only in the following cases:

  • With courier companies for the delivery of your orders.

  • With payment providers to process your transactions securely.

  • With IT and hosting service providers that maintain our website.

  • With authorities or courts if legally required.

All third-party service providers process your data only on our behalf and according to GDPR requirements.

5. Data Retention

We retain your data only for as long as necessary:

  • Order and invoice data: retained for at least 5–10 years in compliance with Greek tax law.

  • Customer accounts: retained until you request deletion.

  • Newsletter/email consent: until you withdraw your consent.

6. Your Rights

As a data subject, you have the right to:

  • Access your data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Withdraw consent at any time (for newsletters, cookies, etc.).

  • Data portability.

To exercise your rights, please contact us at info@poniros.com.

Cookie Policy

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience, remember your preferences, and improve site performance.

2. Types of Cookies We Use

  • Essential cookies: Required for basic functions such as cart, checkout, and secure login.

  • Functional cookies: Remember your preferences (language, currency, display settings).

  • Analytics cookies: Help us understand visitor behavior and improve site usability (e.g., Google Analytics, all data collected anonymously).

  • Marketing cookies: Used only with your consent, to show you relevant offers and personalized content.

3. Cookie Management

You can manage your cookie preferences at any time via our cookie consent tool (appearing on your first visit) or by adjusting your browser settings. If you disable cookies, some parts of the website may not function properly.

Terms & Conditions

1. Intellectual Property

All content on poniros.com (including text, images, logos, trademarks, product designs, photographs, and software) is the intellectual property of PONIROS S.A. and is protected by Greek, EU, and international copyright law.
Any unauthorized use, reproduction, or distribution of this content is strictly prohibited without our written consent.

2. Purchases & Orders

By placing an order on our eShop:

  • You agree to provide accurate information.

  • Orders are subject to product availability and acceptance.

  • Prices include VAT and are displayed in EUR.

  • Shipping costs and delivery times are displayed during checkout.

3. Payments

Payments are processed securely through certified third-party providers. We do not store sensitive card information.

4. Limitation of Liability

We strive to ensure that all product information, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.
PONIROS S.A. is not liable for any indirect or consequential damages resulting from the use of our website or products.

5. Governing Law

These Terms & Conditions are governed by Greek law. Any disputes will be resolved exclusively by the competent courts of Athens, Greece.

Contact us

Whether you’re searching for the perfect Poniros gift or seeking jewelry styling advice, our Client Advisors are here to support you every step of the way.

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Size Guide

US & Canada British & Australian Inside Diameter
(MM)		 Inside Circumference
(MM)
4H 1/214.8646.68
4 1/4I15.0447.25
4 1/2I 1/215.2747.97
4 3/4J 1/415.5348.79
5J 1/215.749.32
5 1/4K 1/415.949.95
5 1/2K 1/216.150.58
5 3/4L16.351.21
6M16.5151.87
6 1/4M 1/216.7152.5
6 1/2N16.9253.16
6 3/4N 1/217.1353.82
7O17.3554.51
7 1/4O 1/217.4554.82
7 1/2P17.7555.76
7 3/4P 1/217.9756.45
8Q18.1957.15
8 1/4Q 1/218.3557.65
8 1/2Q 3/418.5358.21
8 3/4R 1/418.6958.72
9R 3/418.8959.34

Shipping & Handling

All Poniros creations are carefully prepared and dispatched from our workshop within 2–3 business days. Please note that orders are not shipped or delivered on weekends or public holidays.

For customized or made-to-order pieces, additional production time may be required. If we anticipate any delay, you will be notified promptly via email or telephone.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Upon receipt, we recommend personally inspecting the parcel to ensure that the packaging remains intact.

Important: All online orders are shipped directly from our workshop and cannot be collected or exchanged at our boutiques.

Shipping Rates

Shipping charges are calculated and displayed at checkout. For international deliveries, duties and taxes may apply and are the responsibility of the recipient.

Payment

Poniros accepts all major credit cards. Please note that payments are processed exclusively in Euros.

Returns & Exchanges

Because each of our pieces is handcrafted to order, we do not offer refunds on any purchases.

However, we are pleased to offer the possibility of an exchange under the following conditions:

  • Requests for exchange must be submitted within 10 calendar days of receiving your order.

  • The item must be unused, unaltered, and in its original condition and packaging, with all labels intact.

  • Exchanges are only possible for items of equal or greater value and are subject to availability.

  • Items that have been engraved, personalized, or custom made cannot be exchanged.

  • Faulty items will be replaced with the same design.

Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Please note: Items purchased through our online store cannot be exchanged at Poniros boutiques.

To initiate an exchange, please contact us at info@poniros.com or call (+30) 210 323 3066. Our team will provide instructions and authorize the return. Goods sent without prior written approval will not be accepted.