Last updated: September 2025
Privacy Policy
1. General Principles
PONIROS S.A. (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. We comply with the provisions of the EU General Data Protection Regulation (GDPR – Regulation 2016/679), as well as all applicable Greek legislation on data protection and privacy in electronic communications.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website poniros.com and related services.
2. What Data We Collect
We may collect and process the following categories of data:
Identity information: name, surname, billing and shipping address, VAT number (if applicable).
Contact information: email address, phone number.
Transaction information: order details, payment details (processed securely via third-party payment providers, we do not store credit card numbers).
Technical information: IP address, device/browser details, cookies.
Communication data: messages sent via contact forms, newsletter subscriptions, or customer service requests.
3. How We Use Your Data
We use your personal data for the following purposes:
To process and deliver your orders.
To manage your account and purchases.
To respond to your inquiries and provide customer support.
To send you updates, newsletters, and promotional offers (only if you have provided consent).
To comply with legal obligations (e.g., invoicing, tax regulations).
To improve website performance, user experience, and security.
4. Data Sharing
We do not sell or rent your personal data. We may share your information only in the following cases:
With courier companies for the delivery of your orders.
With payment providers to process your transactions securely.
With IT and hosting service providers that maintain our website.
With authorities or courts if legally required.
All third-party service providers process your data only on our behalf and according to GDPR requirements.
5. Data Retention
We retain your data only for as long as necessary:
Order and invoice data: retained for at least 5–10 years in compliance with Greek tax law.
Customer accounts: retained until you request deletion.
Newsletter/email consent: until you withdraw your consent.
6. Your Rights
As a data subject, you have the right to:
Access your data.
Request correction or deletion.
Restrict or object to processing.
Withdraw consent at any time (for newsletters, cookies, etc.).
Data portability.
To exercise your rights, please contact us at info@poniros.com.
Cookie Policy
1. What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience, remember your preferences, and improve site performance.
2. Types of Cookies We Use
Essential cookies: Required for basic functions such as cart, checkout, and secure login.
Functional cookies: Remember your preferences (language, currency, display settings).
Analytics cookies: Help us understand visitor behavior and improve site usability (e.g., Google Analytics, all data collected anonymously).
Marketing cookies: Used only with your consent, to show you relevant offers and personalized content.
3. Cookie Management
You can manage your cookie preferences at any time via our cookie consent tool (appearing on your first visit) or by adjusting your browser settings. If you disable cookies, some parts of the website may not function properly.
Terms & Conditions
1. Intellectual Property
All content on poniros.com (including text, images, logos, trademarks, product designs, photographs, and software) is the intellectual property of PONIROS S.A. and is protected by Greek, EU, and international copyright law.
Any unauthorized use, reproduction, or distribution of this content is strictly prohibited without our written consent.
2. Purchases & Orders
By placing an order on our eShop:
You agree to provide accurate information.
Orders are subject to product availability and acceptance.
Prices include VAT and are displayed in EUR.
Shipping costs and delivery times are displayed during checkout.
3. Payments
Payments are processed securely through certified third-party providers. We do not store sensitive card information.
4. Limitation of Liability
We strive to ensure that all product information, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.
PONIROS S.A. is not liable for any indirect or consequential damages resulting from the use of our website or products.
5. Governing Law
These Terms & Conditions are governed by Greek law. Any disputes will be resolved exclusively by the competent courts of Athens, Greece.
